Woodfords UK Terms & Conditions of Website Usage

Company Name: Woodfords UK
Address: Unit 8, Winton Lea, Monument Way West, Woking, GU21 5EN
Email: sales@woodfordtools.co.uk
Telephone: 01932 851 444

1. Website Usage Policy

1.1 Acceptance of Terms

By accessing and using this website, you agree to comply with and be bound by these terms of use. If you do not agree, please discontinue use immediately.

1.2 Website Content

All content on this site, including text, images, logos, and product information, is the property of Woodfords UK unless otherwise stated. Unauthorised reproduction, modification, or distribution is prohibited.

1.3 User Responsibilities

You agree to use the site for lawful purposes only.
You must not attempt to gain unauthorised access to the website, its systems, or data.
You must not misuse the website by knowingly introducing viruses, malware, or other harmful technology.

1.4 Liability Disclaimer

While we make every effort to ensure the accuracy of website content, Woodfords UK does not guarantee completeness or reliability. We accept no liability for loss or damage resulting from reliance on website information.

1.5 External Links

Our website may contain links to third-party sites. These are provided for convenience, and Woodfords UK has no control or responsibility over their content or practices.

2. Privacy Policy

2.1 Commitment to Privacy

Woodfords UK respects your privacy and complies with the UK GDPR and Data Protection Act 2018. This policy explains how we collect, use, and protect your personal data.

2.2 Data We Collect

We may collect:

Identity Data: Name, company name, job title.
Contact Data: Email address, telephone number, billing/shipping address.
Technical Data: IP address, browser type, operating system, browsing behaviour.
Transactional Data: Payment details, purchase history, order records.

2.3 How We Use Your Data

Your personal data may be used for:

Processing and fulfilling orders.
Responding to enquiries.
Sending updates, invoices, or account information.
Improving website functionality and customer experience.
Compliance with legal and regulatory requirements.

2.4 Lawful Basis for Processing

We process personal data under the following lawful bases:

Contract: To perform obligations in supplying goods and services.
Consent: When you subscribe to marketing communications.
Legitimate Interests: To enhance services and protect our business.
Legal Obligation: To comply with HMRC, tax, or regulatory requirements.

2.5 Data Sharing

We may share personal data with:

Trusted service providers (e.g., payment processors, delivery companies).
Professional advisors (e.g., accountants, legal consultants).
Regulatory authorities where required by law.

We will never sell your data to third parties.

2.6 Data Retention

We retain personal data only as long as necessary:

Orders and transactions: 6 years for legal/tax purposes.
Marketing data: Until you opt out.

2.7 Data Security

We use appropriate technical and organisational measures to protect data from unauthorised access, loss, or misuse.

2.8 Your Rights

You have the right to:

Access the personal data we hold about you.
Request correction of inaccurate data.
Request deletion where applicable (“right to be forgotten”).
Restrict or object to processing.
Request data portability.
Withdraw consent at any time.

To exercise these rights, contact us at sales@woodfordtools.co.uk or 01932 851 444.

2.9 Complaints

If you believe we have mishandled your data, you can complain to the Information Commissioner’s Office (ICO) at www.ico.org.uk.

3. Cookie Policy

3.1 What Are Cookies?

Cookies are small text files placed on your device when you visit our website. They help us improve site functionality, track usage, and deliver a better browsing experience.

3.2 Types of Cookies We Use

Essential Cookies: Required for website operation (e.g., shopping cart, account login).
Performance Cookies: Collect anonymous data on site usage and errors.
Functional Cookies: Remember your preferences (e.g., language, region).
Analytics Cookies: Help us understand visitor behaviour through tools such as Google Analytics.
Marketing Cookies: Track browsing habits to deliver relevant advertising.

3.3 Third-Party Cookies

Some cookies may be set by third parties (e.g., Google, social media platforms) to support analytics and advertising services.

3.4 Managing Cookies

You can manage or disable cookies in your browser settings. Please note that disabling cookies may affect website performance and functionality.

3.5 Consent

By using our website, you consent to the use of cookies in accordance with this Cookie Policy. A cookie banner will request your consent upon first visit.

4. Contact Details

For any questions about these policies, please contact us:

Woodfords UK
Unit 8, Winton Lea, Monument Way West, Woking, GU21 5EN
📧 Email: sales@woodfordtools.co.uk
📞 Telephone: 01932 851 444